Privacy Policy

Preface

Update Date: 【September】 【28】, 【2023】 Effective Date: 【September】 【28】, 【2023】
This Policy is formulated in accordance with laws, regulations and policies including the Cybersecurity Law of the People's Republic of ChinaConsumer Rights Protection Law of the People's Republic of ChinaTelecommunications Regulations of the People's Republic of ChinaMeasures for the Administration of Internet Information ServicesProvisions on the Protection of Personal Information of Telecommunications and Internet Users, and Announcement by the Cyberspace Administration of China, Ministry of Industry and Information Technology, Ministry of Public Security, and State Administration for Market Regulation on Carrying Out Special Governance on Illegal Collection and Use of Personal Information by Apps. Hong Kong Xuanhong Trading Co. Limited and its affiliated companies (collectively referred to as "Hong Kong Xuanhong Trading Co. Limited" or "we") are committed to protecting the privacy of users (collectively referred to as "users" or "you") who use or receive the products and services of Hong Kong Xuanhong Trading Co. Limited.
This Policy applies to the products and services provided by Hong Kong Xuanhong Trading Co. Limited on its website platforms and/or the website platforms and mobile terminals of its affiliated companies (including the game services and other online services currently provided and those that may be provided to users in the future by Guangzhou Juwan Culture Technology Co., Ltd. on its website platforms and mobile terminals, collectively referred to as "Products and Services").
Hong Kong Xuanhong Trading Co. Limited is well aware of the importance of your personal information and will make every effort to protect the security and reliability of your personal information. We are committed to maintaining your trust in us and abiding by the following principles to protect your personal information: the principle of consistency of rights and responsibilities, the principle of clear purposes, the principle of choice and consent, the principle of minimum necessity, the principle of ensuring security, the principle of subject participation, and the principle of openness and transparency.
Please note that Hong Kong Xuanhong Trading Co. Limited may revise and update this Agreement from time to time, and you agree to check the latest version of this Agreement at any time. Before using our Products (or Services), please carefully read and understand this Privacy Policy to ensure that you are always aware of the latest version of this Privacy Policy.
This Policy will help you understand the following:
  1. How we collect and use your personal information
  2. How we share, transfer, and publicly disclose your personal information
  3. Your rights
  4. Age restrictions
  5. Possible changes to this Policy
  6. How to contact us
  7. List of third-party SDK partners

1. How We Collect and Use Your Personal Information

Personal information refers to various types of information recorded electronically or by other means that can identify a specific natural person individually or in combination with other information, or reflect the activities of a specific natural person. Guangzhou Juwan Culture Technology Co., Ltd. collects and uses your personal information for the following purposes stated in this Policy. If we need to use your information for purposes beyond the following, Guangzhou Juwan Culture Technology Co., Ltd. will obtain your consent separately through appropriate means:

(1) To provide you with the products and services offered by Hong Kong Xuanhong Trading Co. Limited on its and/or its affiliated companies' game platforms

  1. User Registration Information you provide to complete account creation, such as your mobile phone number, ID card number, and created username.
  2. Collection of Operation Records and Necessary Device Information We may collect and use your operation records on Hong Kong Xuanhong Trading Co. Limited and some necessary device information (including Android ID, MEID, device serial number, network device hardware address (MAC), Open Anonymous Device Identifier (OAID) for mobile smart terminals, running processes, IMSI, and International Mobile Equipment Identity (IMEI)).
Instructions for the collection of relevant device information are as follows:
  1. Payment and Settlement To facilitate your payment process, we will collect the installation list of your mobile phone to determine whether you have installed relevant payment software. In addition, to facilitate comprehensive judgment of your account and transaction risks, identity verification, and detection and prevention of security incidents when you pay for relevant orders, we may collect your personal virtual property information (limited to transaction records, virtual currency, virtual transactions, and virtual property information such as game redemption codes) during the transaction process.
  2. Security Assurance We will use part of your frequently used personal device information for identity verification, security prevention, fraud detection, and archive backup. For example, unique device codes are used for security prevention and user identification; personal internet records are used for security prevention and fraud detection. When you use our customer service, we may save your communication/call records and content or the contact information you leave to contact you, help you solve problems, or record the solutions and results of relevant issues.
  3. Product Development and Service Optimization For example, to fix system faults and optimize our services, we may need to record and analyze information generated when system faults occur.
  4. Exceptions to Obtaining Authorization and Consent According to relevant laws and regulations, we do not need to obtain your authorization and consent to collect your information in the following circumstances: (1) Information related to national security and national defense security; (2) Information related to public security, public health, and major public interests; (3) Information related to criminal investigation, prosecution, trial, and execution of judgments; (4) Information necessary to protect the life, property, and other major legitimate rights and interests of the information subject or other individuals, but it is difficult to obtain your consent; (5) Information that you have publicly disclosed to the public on your own initiative; (6) Information collected from legally publicly disclosed information, such as legal news reports and government information disclosure channels; (7) Information necessary to sign a contract at your request; (8) Information necessary to maintain the safe and stable operation of the services of Guangzhou Juwan Culture Technology Co., Ltd., such as detecting and handling faults of Products or Services; (9) Information necessary for legal news reporting; (10) Information necessary for academic research institutions to conduct statistical or academic research for public interests, provided that when the results are provided to the public or described, the information contained in the results is de-identified; (11) Other circumstances stipulated by laws and regulations.
  5. Authorization for Access Permissions You understand and agree that some individual services may require you to enable specific access permissions on your device (such as your location information, camera, photo album, microphone, address book, and/or calendar) to collect and use the information involved in these permissions. When you need to turn off this function, most mobile devices will support this requirement. For specific methods, please refer to or contact the service provider or manufacturer of your mobile device. Please note that enabling any permission means you authorize us to collect and use relevant information to provide you with corresponding services; once you turn off any permission, it means you revoke the authorization, and we will no longer continue to collect and use relevant information based on the corresponding permission, nor can we provide you with the services corresponding to this permission. However, your decision to turn off permissions will not affect the collection and use of information based on your previous authorization.
  6. Reminder about Sensitive Personal Information Among the information you provide or we collect, some may be your sensitive personal information, such as bank account numbers, transaction and consumption records, virtual property information, system accounts, email addresses and their associated passwords, phone numbers, web browsing records, and location information. Please be cautious and pay attention to your sensitive personal information. You agree that we may process your sensitive personal information in accordance with the purposes and methods stated in this Policy.

(1) Scope of Application of the Privacy Policy

Except for certain specific Products and Services, this Privacy Policy applies to all our Products and Services. These specific Products and Services will be subject to specific privacy policies. The specific Privacy Policy for certain specific Products and Services will more specifically explain how we collect and use your information in such Products and Services. If there is any inconsistency between the privacy policy of the relevant specific Products and Services and this Privacy Policy, the privacy policy of the specific Products and Services shall prevail.

(2) Exceptions to the Application of This Privacy Policy

Our Services may include or link to social media or other services (including websites) provided by third parties. For example:
  1. You use the "Share" button to share certain content to our Services, or you use third-party connection services to log in to our Services. These functions may collect your relevant information (including your log information) and may store cookies on your mobile device or computer to ensure the normal operation of the above functions;
  2. We provide you with links through advertisements or other methods of our Services to allow you to access third-party services or websites, and the third party collects and uses your information. Such third-party social media or other services may be operated by third parties. Your use of the third party’s social media services or other services (including any personal information you provide to the third party) shall be subject to the third party’s terms of service and privacy policy (not this Privacy Policy), and you need to read its terms carefully. This Privacy Policy only applies to the information we collect and does not apply to any services provided by third parties or the information use rules of third parties. We shall not be liable for any use of the information provided by you by any third party.

2. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

Except for the following circumstances, we will not share your personal information with any third party other than Hong Kong Xuanhong Trading Co. Limited without your consent:
  1. To provide you with our Services. We may share your information with partners and other third parties to realize the functions of our Products and/or Services and enable you to use the services you need normally, such as payment institutions providing payment services, merchants settled on the Hong Kong Xuanhong Trading Co. Limited platform, partners providing data services (including online advertising monitoring, data statistics, and data analysis), third-party logistics companies, and other service providers;
  2. Necessary sharing with affiliated parties. To facilitate us to provide you with consistent services based on a unified account system, facilitate your unified management, and ensure system and account security, your personal information may be shared between us and our affiliated parties as necessary;
  3. To achieve the purposes stated in Section 1 "How We Collect and Use Your Personal Information" of this Policy;
  4. To perform our obligations and exercise our rights under this Policy or other agreements reached with you;
  5. To share with third-party partners who entrust us with promotion, for the purpose of allowing the entrusting party to understand the coverage and effectiveness of the promotion. For example, we may inform the entrusting party of how many people have viewed their promotional information or purchased the entrusting party’s products after viewing the information, or provide them with statistical information that cannot identify individuals to help them understand their audience or customers;
  6. Within the scope permitted by laws and regulations, to comply with laws, protect the interests, property, or safety of us, our affiliated parties or partners, you, other users of Guangzhou Juwan Culture Technology Co., Ltd., or the public from damage. For example, to prevent fraudulent and illegal activities and reduce credit risks, we may exchange information with other companies and organizations. However, this does not include disclosing information for profit purposes, such as selling, renting, sharing, or otherwise disclosing information in violation of the commitments made in this Policy;
  7. At your legal request or with your authorization and consent;
  8. To provide your information at the legal request of your guardian;
  9. To provide information in accordance with the provisions of the individual service agreement (including electronic agreements signed online and corresponding platform rules) signed with you or other legal documents;
  10. To provide information based on academic research;
  11. To provide information based on social public interests in line with laws and regulations.
We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes. For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to process the information in accordance with our instructions, this Policy, and any other relevant confidentiality and security measures.

(2) Transfer

  1. As our business continues to develop, we may conduct mergers, acquisitions, asset transfers, or similar transactions, and your information may be transferred as part of such transactions. We will require the new company or organization that holds your personal information to continue to be bound by this Policy; otherwise, we will require the company or organization to obtain your re-authorization and consent.
  2. With your explicit consent, we will transfer your personal information to other parties.

(3) Disclosure

We will disclose your personal information only in the following circumstances and under the premise of adopting security protection measures that meet industry standards:
  1. Disclose the information you specify in the disclosure method you clearly agree to according to your needs;
  2. In cases where laws, regulations require, or mandatory administrative law enforcement or judicial requirements require us to provide your information, we may disclose your information in accordance with the required type and method of information disclosure. Within the scope of compliance with laws and regulations, when we receive a request for such information disclosure, we will require the recipient to provide corresponding legal documents, such as a subpoena or investigation letter. We firmly believe that the information required of us should be as transparent as possible within the scope permitted by law. We carefully review all requests to ensure that they have a legal basis and are limited to the data that law enforcement agencies have the legal right to obtain for specific investigation purposes.

(4) Exceptions to Obtaining Prior Authorization and Consent for Sharing, Transfer, and Disclosure of Information

In the following circumstances, we do not need to obtain your prior authorization and consent to share, transfer, or disclose your information:
  1. Information related to national security and national defense security;
  2. Information related to public security, public health, and major public interests;
  3. Information related to criminal investigation, prosecution, trial, judicial or administrative law enforcement, and execution of judgments;
  4. Information necessary to protect the life, property, and other major legitimate rights and interests of you or other individuals, but it is difficult to obtain the individual’s consent;
  5. Information that you have publicly disclosed to the public on your own initiative;
  6. Information collected from legally publicly disclosed information, such as legal news reports and government information disclosure channels.
According to legal provisions, sharing, transferring, or disclosing de-identified personal information, and ensuring that the data recipient cannot restore and re-identify the information subject, does not belong to the external sharing, transfer, or public disclosure of personal information. Therefore, the storage and processing of such data do not require further notification to you or obtaining your consent.

3. Your Rights

In accordance with relevant Chinese laws, regulations, standards, and common practices in other countries and regions, we ensure that you exercise the following rights regarding your personal information:

(1) Access to Your Personal Information

You have the right to access your personal information, except in circumstances stipulated by laws and regulations.

(2) Control of Your Personal Information

You can query and manage the personal information under your account. The account name and ID card number of Guangzhou Juwan Culture Technology Co., Ltd. are your important online identity identifiers. For security and identity recognition purposes, they cannot be changed after registration.

(3) Deletion of Your Personal Information

As stated in this Policy, we only collect and use your information to realize the functions of our Products or Services. If you find that we collect or use your personal information in violation of laws, administrative regulations, or the agreement between us, you may request us to delete it. If you find that the personal information we collect and store about you is incorrect, you may also request us to correct it. Please contact us through the contact information listed in this Policy.

(4) Cancellation of Your Personal Account

You can log in at any time and enter the "User Center" to cancel the account you previously registered. After canceling the account, we will stop providing you with Products or Services and delete your personal information in accordance with your request, except as otherwise stipulated by laws and regulations.

(5) Response to Your Above Requests

To ensure security, you may need to provide a written request or prove your identity in other ways. We may first require you to verify your identity before processing your request. We will respond within a reasonable time limit. If you are not satisfied, you can contact the customer service of Hong Kong Xuanhong Trading Co. Limited or handle it in accordance with the methods stipulated in the User Agreement.
We will not charge fees for your reasonable requests in principle, but we may charge a certain cost fee for repeated requests that exceed a reasonable limit. We may refuse requests that are unreasonably repeated, require excessive technical means (such as developing a new system or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes).
In the following circumstances, in accordance with the requirements of laws and regulations, we will not be able to respond to your request:
  1. Requests directly related to national security and national defense security;
  2. Requests directly related to public security, public health, and major public interests;
  3. Requests directly related to criminal investigation, prosecution, trial, and execution of judgments;
  4. Requests for which there is sufficient evidence to show that you have subjective malice or abuse of rights;
  5. Requests whose response will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
  6. Requests involving trade secrets;
  7. Other requests for which we have reasonable grounds to refuse.

4. Age Restrictions

We recommend that any minor obtain the consent of their parent or legal guardian (hereinafter referred to as "guardian") before participating in online activities. We will protect the relevant information of minors in accordance with the provisions of national relevant laws and regulations. We encourage parents or guardians to guide minors to use the services of Guangzhou Juwan Culture Technology Co., Ltd. We recommend that minors encourage their parents or guardians to read this Privacy Policy and seek the consent and guidance of their parents or guardians before submitting information.

5. Possible Changes to This Policy

We may revise the terms of this Privacy Policy from time to time, and such revisions shall form part of this Privacy Policy. For major changes, we will provide more prominent notifications. You may choose to stop accepting the services of Hong Kong Xuanhong Trading Co. Limited. In such cases, if you still continue to accept the services of Hong Kong Xuanhong Trading Co. Limited, it means you agree to be bound by the revised Privacy Policy. We encourage you to review our privacy policy every time you use the services of Hong Kong Xuanhong Trading Co. Limited.

6. How to Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, you can log in to the official website of Hong Kong Xuanhong Trading Co. Limited or contact us by phone or customer service QQ. If you are not satisfied with our response, especially if our personal information processing actions have damaged your legitimate rights and interests, you can also handle it in accordance with the methods stipulated in the User Agreement.
If you have any questions, complaints, comments, or suggestions about our privacy protection policy or matters related to your personal information, you can send your questions to 229213866@qq.com.
This Privacy Policy shall take effect as of February 1, 2021.

7. List of Third-Party SDK Partners

SDK Name Company Name/Operator Purpose of Use Usage Scenario Type/Field of Personal Information Collected Data Transmission Method Privacy Policy/Official Website Link
Mobile Security Alliance SDK China Academy of Information and Communications Technology (CAICT) Telecommunication Terminal Laboratory, Mobile Security Alliance To support the unified supplementary device identifier call of multiple manufacturers When traditional mobile terminal device identifiers cannot be collected, for supplementary device identifier collection Supplementary device identifier for mobile smart terminals Client-side API transmission http://www.msa-alliance.cn/col.jsp?id=120
TopOn Advertising SDK - To display relevant advertisements When users need to obtain gold coins and props MAC address, International Mobile Equipment Identity (IMEI), OAID (for identifying a single device and providing better ad feedback) Client-side API transmission https://www.toponad.com/zh-cn
Basic Service SDK - To provide basic services and basic security risk control functions for users When users use the APP Android ID, running processes, MEID, installation list, MAC address, SIM card information, device serial number, SD card data, International Mobile Equipment Identity (IMEI), IMSI, OAID (for device identification and account information protection); APP installation list (for identifying payment apps) Client-side API transmission/SDK collection -
egret-core SDK - To support the operation and loading of games for users When users use the APP Android ID, installed APP list, MAC address, International Mobile Equipment Identity (IMEI), IMSI (Android ID, MAC address, IMEI, IMSI for device identification; installed APP list for identifying payment apps) Client-side API transmission/SDK collection -
Youlianghui (Tencent Ads) SDK - To report user activation, registration, and payment data When users use the APP Android ID, International Mobile Equipment Identity (IMEI), IMSI (for device identification) Client-side API transmission/SDK collection -
Umeng+ Mobile Analytics SDK Umeng Tongxin (Beijing) Technology Co., Ltd. To conduct APP data statistical analysis - Device information (Android ID/OAID/OpenUDID/GUID), network information - https://www.umeng.com/page/policy
Bugly Android SDK Tencent Computer Systems Co., Ltd., Shenzhen To troubleshoot and handle crash issues - Device information, mobile phone brand, Android system version, network information - https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56
Youmi Communication Cloud SDK Youmi Technology (Shenzhen) Co., Ltd. To support text/voice chat - Device type, device model, CPU information, operating system information, network information - https://www.youme.im/privacy-policy.html
OPPO PUSH Client SDK OPPO Guangdong Mobile Communications Co., Ltd. To send and receive messages - Device information, mobile phone brand, Android system version, network information - https://open.oppomobile.com/new/developmentDoc/info?id=11228
HeyTap Account Authorization SDK OPPO Guangdong Mobile Communications Co., Ltd. To support account registration and login - Device information (Android ID/OAID/OpenUDID/GUID), network information - https://muc.heytap.com/agreement/privacy-policy/account/auth-sdk/mainland/main/index.html?language=zh-CN
Game Joint Operation SDK OPPO Guangdong Mobile Communications Co., Ltd. To conduct APP data statistical analysis - Device information (Android ID/OAID/OpenUDID/GUID), network information - https://ie-activity-cn.heytapimage.com/ie-activity/staticActivity/kpmYVr/htmls/kpmYVr.html?bizType=ie&actId=10001811&c=0
Whale Ads SDK Huawei Technologies Co., Ltd. Programmatic advertising delivery, advertising monitoring, attribution, and anti-fraud - Device information (Advertising Identifier (OAID), Device Identifiers (IMEI, Android ID), device brand, model, sensor information, basic system information (operating system information)); Network information (operator, network connection status); Location information (approximate location via WLAN/Bluetooth); App information (basic app info, app installation list); Ad interaction behavior (ad interaction records such as impressions, clicks, conversions); Context information (real-time context like module column name, article title, images; optional latitude/longitude for single requests only, not stored) - https://developer.huawei.com/consumer/cn/doc/HMSCore-Guides/whale-hong-kinetic-energy-sdk-privacy-statement-0000001658283582
Tencent Bugly SDK Tencent Computer Systems Co., Ltd., Shenzhen To provide statistical analysis services, statistics of abnormal data, and collection of abnormal error logs - Device information (Advertising Identifier (OAID), Device Identifiers (IMEI, Android ID, OpenUDID, GUID, IMSI, MAC address), device brand, model, sensor information, basic system information (operating system information)); User name, mobile phone number, user device information (browser version identifier, system version, device resolution, network type, mobile phone model, IP); Usage records (number of feedbacks/replies, click records); User avatar, feedback content, image attachments (optional) - Official Website: https://bugly.qq.com/; Privacy Policy: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56